WELCOME TO YOUR PRIVATE LEARNING HUB
MIKE CARNEY TOYOTA
MCT SALES PROCESS
Introduction
Lets get the lany of the land
Set the Stage
Are you ready - lets get started
Initial Contact
Face to Face
Initial Contact
Phone Inquiry
Initial Contact
Internet Inquiry
Customer Needs Analysis
Qualification
Mini Presentation
Selection
Walk Around the Trade with the Customer
Build value and rapport in trading
Introduce the Manager or BM
Team work
Accompanied Test Drive and Presenting with Passion
Bring your vehicle presentation to life and engage the customer
Check In and Trial Closes
Developing a buying mindset
Write-up and Close with a Secondary Question
Building value in the close
Common Objections
Being prepared
No Sale Follow-up
Follow up with purpose and improve your results