Dealing with customers in the context of insurance claims can be challenging but crucial for maintaining customer satisfaction and loyalty.
Welcome to our comprehensive training program, where we embody the core values of Excellence, Passion, Integrity, and Commitment. This course is meticulously designed to enhance your professional skills and align your work with our company’s foundational principles.
By the end of this program, you will not only have honed your technical skills but also embraced the values that define our company. We are excited to embark on this journey with you, paving the way for a future where excellence, passion, integrity, and commitment are the driving forces behind everything we achieve.
Welcome to a new era of professional development. Let’s strive for greatness together.
Excellence is at the heart of everything we do. Through this course, you will gain advanced knowledge and practical skills that set a benchmark for quality and performance. Our goal is to empower you to achieve the highest standards in your field, ensuring that our collective output is nothing short of exceptional.
Passion fuels our drive for innovation and progress. We believe that when you are passionate about your work, it reflects in the results. This program encourages you to discover and nurture your interests, helping you to remain motivated and enthusiastic in your professional journey.
Integrity is the cornerstone of our professional ethos. This course emphasizes the importance of honesty, transparency, and ethical behaviour in all our endeavours. By upholding the highest moral standards, we build trust with our clients, colleagues, and partners, fostering a positive and respectful workplace culture.
Commitment is the glue that binds our values together. It represents our unwavering dedication to our goals, our clients, and each other. Throughout this course, you will learn strategies to maintain focus, persevere through challenges, and deliver on your promises, ensuring sustained success and growth.
- Excellence Understand The Concept Of Emotional Intelligence.
Recognise self-awareness, self-regulation and self-motivation
Learn to assess and develop personal ie skills.
- Passion For Resolution
Difficult guest l.a.s.t strategy
- Integrity In Communication
Giving bad news when the claim is declined
Five principles of integrity
- Commitment To Outstanding Customer Experience
Setting new positive triggers
Increasing confidence
Becoming their favourite
EXCELLENCE PASSION INTEGRITY COMMITMENT
- Manage your emotions under pressure
- Understand emotional intelligence
- Develop emotional triggers
- Appreciate what are habits
- Increase your confidence
ACTIVE REFLECTIVE AND EMPATHETIC LISTENING
- Learn to improve your communication skills
- How to really understand the other person’s perspective
- Show you care and are really listening
- Improved relationships and reduce misunderstandings
DEVELOP RESILIENCE AND MENTAL TOUGHNESS
- Implement three (3) skills to improve resilience
- Identify ten (10) things mentally tough people do not do
- recognise ten (10) things mentally tough people are likely to do
- Complete the stress and resilience checklists
HOW TO TURN A NO INTO A YES
DISC PROFILING
Learn to understand the four (4) behavioural traits and how to interact with them
- Dominaant
- Influence
- Steady
- Compliant
APPRECIATIVE INQUIRY
- Identify what and how appreciative inquiry works
- To encourage the team to engage in what is working
- Identify what can we do better, different and more of
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