PROVIDENT INSURANCE
E.P.I.C 24
EXCELLENCE PASSION INTEGRITY COMMITMENT
WHAT YOU WILL LEARN
- Manage your emotions under pressure
- Understand emotional intelligence
- Develop emotional triggers
- Appreciate what are habits
- Increase your confidence
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ACTIVE REFLECTIVE AND EMPATHETIC LISTENING
WHAT YOU WILL LEARN
- Learn to improve your communication skills
- How to really understand the other persons perspective
- Show you care and are really listening
- Improved relationships and reduce misunderstandings
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DEVELOP RESILIENCE AND MENTAL TOUGHNESS
WHAT YOU WILL LEARN
- Implement three (3) skills to improve resilience
- Identify ten (10) things mentally tough people do not do
- recognise ten (10) things mentally tough people are likely to do
- Complete the stress and resilience checklists
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HOW TO TURN A NO INTO A YES
WHAT YOU WILL LEARN
NEED A WORKBOOK
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DISC PROFILING
WHAT YOU WILL LEARN
NEED NEW WORKBOOK
Learn to understand the four (4) behavioural traits and how to interact with them
- Dominant
- Influence
- Steady
- Compliant
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APPRECIATIVE INQUIRY
WHAT YOU WILL LEARN
- o Identify what and how appreciative inquiry works
- To encourage the team to engage in what is working
- Identify what can we do better, different and more of
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